Digital Fintech Asset Management reimagined, from the Demand Side

Yesterday, I read a report that Gen X are ahead of Gen Y, as it relates to their engagement with #Digital #Retail Asset Management. #Fintech and banks jumped ahead from the supply side, each with their individual nuances.

Most are not surprised. It is the slice of the Gen Digital pie after all. A counter school of thought which I subscribe to is: Gen X jumped on the ETF style #robo-advising, in some cases human-‘aided’. OK, super. All the hype has been about Gen Y, the millennial as the demographic and its audience. So, why has this not transpired as projected, a conundrum indeed.

The supply side has been nitpicked, sliced, diced and almost sautéed to a burn with no minimums, rock bottom asset management fees, with an attempt to capture the market share strategy.

This supply side audience is apparently the shale rock, and it has yet to deliver some more oil from the untapped pockets.

On the demand side, the pundits have yet to sit with the behavioral psychologists or the Customer experience guys. Most all are casting the bets on User Experience. I wonder what more can the pundits deliver.

The demand side yet, dares to inquire – Are the #millennials being served with the couture retail asset management fusion flavor which catches and captures their style, their fancy, their persona, their social diet.
The highlighted left side of the image (CC McKinsey) above is seemingly a blank slate.

The opportunity exists. As long as the unmet needs, mostly unidentified and undelivered, are set to a higher bar first, well thought of, well understood and applied, this time with a realistic #personas, experiences alone shall not deliver the forecasts.

The Current Preparedness Checklist for the C-Suite and the Board

How well is the C-Suite, the business strategists, the futurists and the forecasters prepared, for where we are, and may witness well into the future. The future is not the next shiny object, but still remains the Long Term Value (LTV) of the customer, we all desire.


digitalbrine.com | Ernest Paul |CC-SA-2

Are we narrowing the Net Promoter Score (NPS) gap? Are we addressing the unmet, and yet unidentified needs of the customer?