Tag Archives: cx

Medallia is the best of the pack in the Customer Experience in Martech

Customer experience Cloud - Medallia Bes of the Pack - S. Ernest Paul

Using customer feedback  obtained through the Medallia platform, organizations were able to make product  improvements leading to additional sales, and website improvements to remove pain  points and barriers to purchases. Organizations were able to improve overall NPS,  realized an increase in customer retention rate as well as increased

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