How well is the C-Suite, the business strategists, the futurists and the forecasters prepared, for where we are, and may witness well into the future. The future is not the next shiny object, but still remains the Long Term Value (LTV) of the customer, we all desire.
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Are we narrowing the Net Promoter Score (NPS) gap? Are we addressing the unmet, and yet unidentified needs of the customer?
By S. Ernest Paul
S. Ernest Paul is a marketer, an entrepreneur, innovator, with martech expertise and brand, social media, digital marketing and emerging tech.
-Top Ten most successful CMOs in 2021 by C-Level Focus.
-He was also name in Top 100 in Finance by Finance Magazine.
-Staff writer for Medium's 'Data Driven Investor'